{"id":13,"date":"2026-05-07T00:59:16","date_gmt":"2026-05-06T21:59:16","guid":{"rendered":"https:\/\/sunmoon-kw.com?page_id=13"},"modified":"2026-05-07T00:59:16","modified_gmt":"2026-05-06T21:59:16","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/sunmoon-kw.com\/ar\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p><style>\n.sunmoon-policy {\n    max-width: 900px;\n    margin: 0 auto;\n    font-family: 'Segoe UI', Arial, sans-serif;\n    line-height: 1.7;\n    color: #333;\n    padding: 20px;\n}\n.sunmoon-policy h1 {\n    color: #1a5f2a;\n    font-size: 32px;\n    border-bottom: 3px solid #1a5f2a;\n    padding-bottom: 15px;\n    margin-bottom: 30px;\n}\n.sunmoon-policy h2 {\n    color: #1a5f2a;\n    font-size: 22px;\n    margin-top: 35px;\n    margin-bottom: 15px;\n    padding-left: 12px;\n    border-left: 4px solid #1a5f2a;\n}\n.sunmoon-policy h3 {\n    color: #555;\n    font-size: 18px;\n    margin-top: 25px;\n    margin-bottom: 10px;\n}\n.sunmoon-policy table {\n    width: 100%;\n    border-collapse: collapse;\n    margin: 20px 0;\n    font-size: 14px;\n}\n.sunmoon-policy th {\n    background: #1a5f2a;\n    color: white;\n    padding: 12px;\n    text-align: left;\n    font-weight: 600;\n}\n.sunmoon-policy td {\n    padding: 12px;\n    border-bottom: 1px solid #e0e0e0;\n}\n.sunmoon-policy tr:nth-child(even) {\n    background: #f8f9fa;\n}\n.sunmoon-policy .highlight-box {\n    background: #fff3cd;\n    border-left: 4px solid #ffc107;\n    padding: 15px 20px;\n    margin: 20px 0;\n    border-radius: 0 4px 4px 0;\n}\n.sunmoon-policy .contact-box {\n    background: #e8f5e9;\n    border: 1px solid #1a5f2a;\n    padding: 20px;\n    margin: 25px 0;\n    border-radius: 6px;\n}\n.sunmoon-policy .contact-box h3 {\n    color: #1a5f2a;\n    margin-top: 0;\n}\n.sunmoon-policy ul {\n    padding-left: 25px;\n}\n.sunmoon-policy li {\n    margin-bottom: 8px;\n}\n.sunmoon-policy .last-updated {\n    text-align: center;\n    color: #777;\n    font-size: 13px;\n    margin-top: 40px;\n    padding-top: 20px;\n    border-top: 1px solid #e0e0e0;\n}\n@media (max-width: 600px) {\n    .sunmoon-policy h1 { font-size: 24px; }\n    .sunmoon-policy h2 { font-size: 18px; }\n    .sunmoon-policy table { font-size: 12px; }\n    .sunmoon-policy th, .sunmoon-policy td { padding: 8px; }\n}\n<\/style>\n<\/p>\n<div class=\"sunmoon-policy\">\n<h1>Refund and Returns Policy<\/h1>\n<p>At <strong>SunMoon<\/strong>, we are committed to providing quality tools and equipment to our customers in Kuwait. If you are not satisfied with your purchase, we are here to help.<\/p>\n<h2>1. Returns Eligibility<\/h2>\n<p>You may return products purchased from SunMoon within <strong>14 days<\/strong> of delivery if:<\/p>\n<ul>\n<li>The product is <strong>unused, unopened, and in original condition<\/strong><\/li>\n<li>The product is <strong>defective or damaged upon delivery<\/strong><\/li>\n<li>The <strong>wrong item<\/strong> was shipped<\/li>\n<li>You provide the <strong>original receipt or order confirmation<\/strong><\/li>\n<\/ul>\n<div class=\"highlight-box\"><strong>Items NOT eligible for return:<\/strong> Electrical items (safety standards), used or opened products, custom\/special orders, clearance\/sale items, and gift cards.<\/div>\n<h2>2. Return Process<\/h2>\n<table>\n<tbody>\n<tr>\n<th>Step<\/th>\n<th>Action<\/th>\n<th>Timeline<\/th>\n<\/tr>\n<tr>\n<td>1<\/td>\n<td>Contact us via WhatsApp, email, or visit Shuwaikh store<\/td>\n<td>Within 14 days of delivery<\/td>\n<\/tr>\n<tr>\n<td>2<\/td>\n<td>Provide order number, product details, and reason for return<\/td>\n<td>Same day<\/td>\n<\/tr>\n<tr>\n<td>3<\/td>\n<td>Our team reviews and approves\/denies return request<\/td>\n<td>1-2 business days<\/td>\n<\/tr>\n<tr>\n<td>4<\/td>\n<td>Approved: Pack item in original packaging with receipt<\/td>\n<td>Within 3 days of approval<\/td>\n<\/tr>\n<tr>\n<td>5<\/td>\n<td>Drop off at Shuwaikh store or schedule pickup<\/td>\n<td>Within 7 days of approval<\/td>\n<\/tr>\n<tr>\n<td>6<\/td>\n<td>Inspection and refund processing<\/td>\n<td>3-5 business days after receipt<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>3. Refund Methods<\/h2>\n<table>\n<tbody>\n<tr>\n<th>Original Payment<\/th>\n<th>Refund Method<\/th>\n<th>Processing Time<\/th>\n<\/tr>\n<tr>\n<td>KNET \/ Debit Card<\/td>\n<td>Original card reversal<\/td>\n<td>5-10 business days<\/td>\n<\/tr>\n<tr>\n<td>Credit Card<\/td>\n<td>Original card reversal<\/td>\n<td>7-14 business days<\/td>\n<\/tr>\n<tr>\n<td>Cash on Delivery<\/td>\n<td>Bank transfer or store credit<\/td>\n<td>3-5 business days<\/td>\n<\/tr>\n<tr>\n<td>Online Payment<\/td>\n<td>Original payment method<\/td>\n<td>5-10 business days<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>Store credit:<\/strong> Instant \u2014 use on next purchase, no expiry.<\/p>\n<h2>4. Exchange Policy<\/h2>\n<ul>\n<li><strong>Defective items:<\/strong> Exchange for same item or store credit<\/li>\n<li><strong>Wrong item shipped:<\/strong> Free exchange + we cover return shipping<\/li>\n<li><strong>Change of mind:<\/strong> Exchange for different item (price difference paid by customer)<\/li>\n<\/ul>\n<h2>5. Shipping Costs<\/h2>\n<table>\n<tbody>\n<tr>\n<th>Situation<\/th>\n<th>Who Pays Return Shipping<\/th>\n<\/tr>\n<tr>\n<td>Defective\/damaged product<\/td>\n<td><strong>SunMoon<\/strong> \u2014 free return<\/td>\n<\/tr>\n<tr>\n<td>Wrong item shipped<\/td>\n<td><strong>SunMoon<\/strong> \u2014 free return<\/td>\n<\/tr>\n<tr>\n<td>Change of mind \/ wrong size ordered<\/td>\n<td><strong>Customer<\/strong> \u2014 return at own cost<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>6. Damaged or Defective Items<\/h2>\n<p>If your item arrives damaged or defective:<\/p>\n<ol>\n<li><strong>Take photos<\/strong> of the damage and packaging immediately<\/li>\n<li><strong>Contact us within 48 hours<\/strong> of delivery<\/li>\n<li><strong>Do not use or discard<\/strong> the item until we confirm<\/li>\n<li>We will arrange <strong>free replacement or full refund<\/strong><\/li>\n<\/ol>\n<h2>7. Warranty Claims<\/h2>\n<table>\n<tbody>\n<tr>\n<th>Product Type<\/th>\n<th>Warranty Period<\/th>\n<th>Coverage<\/th>\n<\/tr>\n<tr>\n<td>Power tools<\/td>\n<td>6-12 months (brand dependent)<\/td>\n<td>Manufacturing defects<\/td>\n<\/tr>\n<tr>\n<td>Electrical items<\/td>\n<td>6 months<\/td>\n<td>Manufacturing defects<\/td>\n<\/tr>\n<tr>\n<td>Hand tools<\/td>\n<td>12 months<\/td>\n<td>Breakage under normal use<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>Warranty does NOT cover:<\/strong> Normal wear and tear, misuse\/abuse\/accidents, unauthorized repairs, consumable parts (blades, bits, brushes).<\/p>\n<h2>8. Cancellation Policy<\/h2>\n<table>\n<tbody>\n<tr>\n<th>Order Status<\/th>\n<th>Cancellation<\/th>\n<th>Refund<\/th>\n<\/tr>\n<tr>\n<td>Not yet shipped<\/td>\n<td>Full cancellation<\/td>\n<td>100% refund<\/td>\n<\/tr>\n<tr>\n<td>Already shipped<\/td>\n<td>Refuse delivery or return unopened<\/td>\n<td>Refund minus shipping<\/td>\n<\/tr>\n<tr>\n<td>Custom\/special order<\/td>\n<td>No cancellation once production starts<\/td>\n<td>No refund<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div class=\"contact-box\">\n<h3>\u0627\u062a\u0635\u0644 \u0628\u0646\u0627<\/h3>\n<table>\n<tbody>\n<tr>\n<td><strong>WhatsApp<\/strong><\/td>\n<td>+965 97365746<\/td>\n<\/tr>\n<tr>\n<td><strong>Email<\/strong><\/td>\n<td>info@sunmoon-kw.com<\/td>\n<\/tr>\n<tr>\n<td><strong>Phone<\/strong><\/td>\n<td>+965 97365746<\/td>\n<\/tr>\n<tr>\n<td><strong>Store Address<\/strong><\/td>\n<td>Block-2, B-44\/45, Shop 9\/10, Shuwaikh, Kuwait<\/td>\n<\/tr>\n<tr>\n<td><strong>Business Hours<\/strong><\/td>\n<td>Saturday &#8211; Thursday: 9:00 AM &#8211; 8:00 PM, Friday: Closed<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h2>9. Policy Updates<\/h2>\n<p>SunMoon reserves the right to update this policy. Changes posted on this page with updated date.<\/p>\n<p class=\"last-updated\"><strong>Last updated:<\/strong> May 2026<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy At SunMoon, we are committed to providing quality tools and equipment to our customers in Kuwait. If you are not satisfied with your purchase, we are here to help. 1. Returns Eligibility You may return products purchased from SunMoon within 14 days of delivery if: The product is unused, unopened, and&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry","nt-post-class","","thumb-none","excerpt-none"],"_links":{"self":[{"href":"https:\/\/sunmoon-kw.com\/ar\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sunmoon-kw.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sunmoon-kw.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sunmoon-kw.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sunmoon-kw.com\/ar\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":1,"href":"https:\/\/sunmoon-kw.com\/ar\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":29722,"href":"https:\/\/sunmoon-kw.com\/ar\/wp-json\/wp\/v2\/pages\/13\/revisions\/29722"}],"wp:attachment":[{"href":"https:\/\/sunmoon-kw.com\/ar\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}