Privacy Policy

Privacy Policy

At SunMoon, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website sunmoon-kw.com, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect the following types of information:

Type Examples How We Collect
Personal Information Name, phone number, email address, shipping address Account registration, checkout form
Payment Information KNET card details, transaction records Payment gateway (encrypted, we do not store full card numbers)
Order Information Purchase history, product preferences WooCommerce order system
Technical Data IP address, browser type, device info, cookies Website analytics, server logs

2. How We Use Your Information

We use your information for the following purposes:

  • Process orders — deliver products to your address
  • Customer support — respond to inquiries and resolve issues
  • Payment processing — complete KNET and online transactions
  • Order updates — send confirmation, shipping, and delivery notifications
  • Marketing — send promotions and offers (only if you opt-in)
  • Website improvement — analyze traffic and user behavior
  • Legal compliance — meet Kuwaiti tax and business regulations

3. Cookies and Tracking

Our website uses cookies to improve your experience:

Cookie Type Purpose Duration
Essential Shopping cart, login session, checkout Session / 30 days
Analytics Google Analytics — page views, traffic sources 2 years
Marketing Facebook Pixel, Google Ads — ad performance 90 days

You can disable cookies in your browser settings, but some website features may not work properly.

4. Data Sharing and Third Parties

We do NOT sell your personal data. We only share information with:

  • Delivery companies — to ship your orders (name, phone, address)
  • Payment processors — KNET, banks (encrypted transaction data)
  • Google Analytics — anonymized website traffic data
  • Legal authorities — only if required by Kuwaiti law

5. Data Security

We protect your data using:

  • SSL encryption — HTTPS on all pages (padlock in browser)
  • Secure payment gateway — KNET and card data encrypted
  • Limited access — only authorized staff handle orders
  • Regular backups — protect against data loss
  • Password protection — strong admin passwords on our systems

6. Your Rights

As a customer in Kuwait, you have the right to:

Right How to Exercise
Access your data Email us to request a copy of your personal information
Correct your data Log into your account or contact us to update details
Delete your data Email us to request account and data deletion
Opt-out of marketing Click “Unsubscribe” in emails or contact us
Withdraw consent Contact us to stop data processing where consent was given

7. Data Retention

We keep your data only as long as necessary:

  • Order records: 5 years (Kuwaiti tax law requirement)
  • Account data: Until you delete your account
  • Marketing consent: Until you unsubscribe
  • Analytics data: 26 months (Google Analytics default)

8. Children’s Privacy

Our website is not intended for children under 18. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes means you accept the new policy.

Contact Us

WhatsApp +965 97365746
Email info@sunmoon-kw.com
Phone +965 97365746
Store Address Block-2, B-44/45, Shop 9/10, Shuwaikh, Kuwait
Business Hours Saturday – Thursday: 9:00 AM – 8:00 PM, Friday: Closed

Last updated: May 2026